Backend Services

Real-Time Contact Center System Overview The Contact Center Routing & Real-Time Agent Management Platform is a Spring Boot–based backend system designed to […]

FOTA Listener Overview The FOTA (Firmware Over-The-Air) Listener is a backend service developed in Java to enable seamless firmware upgrades for tracking […]

Conversation Distributor Overview The Conversation Distributor is a high-performance Golang service designed to intelligently manage and route messages from various digital channels […]

SLA Processor Overview The SLA Processor is a backend automation service designed to dynamically assign and calculate Service Level Agreements (SLAs) based […]